Terms & Conditions

Terms of use

1 Introduction

1.1. The website www.xm-printing.gr is an online store selling general retail and wholesale products with prints, such as, but not limited to, t-shirts, hats, promotional items, pens, key rings, etc., through Internet (hereinafter referred to as the Electronic Store or Website) created and operated by the sole proprietorship of Christoulakis Emmanuel tou Georgiou, with headquarters in Thermi Thessaloniki, 24 Tavaki Street, Postal Code 57001, with VAT number 064598608 (hereinafter referred to as The Company), electronic address contact: advthermi@gmail.com, telephone service line of the online store: 2310024991, 6936729129.

1.2. The following terms and conditions will apply to the use of the online store located at www.xm-printing.gr. Website users/visitors, before using this website and the services we provide through it, are requested to carefully read and comply with the following binding terms and conditions (the other “Terms”) governing the use of our online store and the web pages it contains. Every user who enters and transacts or uses the services of the online store (hereinafter referred to as a Visitor or User or Customer, depending on whether he is limited to a visit only to the store or also places an order to purchase products) is deemed to consent and unconditionally accept the below terms set forth herein, without any exception. If a user does not agree with these terms, then it is his responsibility to refrain from visiting and using the website, as well as from any transaction or use of the services of the online store.

2. General terms

2.1. The Company reserves the right to modify, renew or upgrade at any time and without prior notice to the Visitor/User/Customer of the online store (in whole or in part): a) part or all of these terms of use, b) part or all of the content of the online store and c) part or all of the interface, structure or configuration of the online store, as well as its technical specifications. The Visitor/User/Customer has the obligation to read at regular intervals the conditions in force at the time of drawing up the contract.

2.2. Also, the Company reserves the right at any time, without justification and without prior notice to the Visitor/User/Customer of the online store, to cancel, suspend or terminate the operation of the online store. The Visitor/User/Customer of the online store acknowledges and unconditionally accepts all of the above by only navigating and/or using the services of the online store.

2.3. Contracts through the online store are drawn up in the Greek language.

3. Information & Products Provided

3.1. The products available for sale, their characteristics, prices and available stock, are posted at www.xm-printing.gr and are accessible to everyone. Users can search for more information about each product by clicking on the product icon.

3.2. The Company is committed to the accuracy, truth and completeness of the information listed in the online store, regarding the identity of the Company and the products provided through the online store. The Company is not responsible and is not bound by electronic data entries made due to error/mistake in common experience and is entitled to correct them whenever it becomes aware of their existence.

3.3. The Company guarantees timely information to customers regarding the availability or non-availability of products, but bears no responsibility for their availability. The Company makes every possible effort every day, so as to provide all the required information for each product (technical characteristics, prices, etc.). In cases of difficulties in supplying or running out of products in stock, the Company reserves the right to inform the Visitor/User/Customer, either by telephone on the number he/she has declared, or by means of an electronic mail message regarding similar products of equal or superior quality and value, the which he can order. If the Visitor/User/Customer does not wish to order such similar products, the Company undertakes to refund the amount paid by the Visitor/User/Customer in full, free of charge.

3.4. The prices listed in the relevant catalogs under each product include VAT (24%), while the online store www.xm-printing.gr reserves the right to adjust the prices without being obliged to inform the consumer.

4. Shipping costs

Shipping costs for purchases within Greece amount to €3.00.

The above prices may change at any time, however, subject to what is specifically stated immediately above, any changes will not affect orders for which an Order Confirmation has already been sent to you.

5. Product ordering and consumer protection

5.1. Orders placed through the online store www.xm-printing.gr constitute distance sales contracts, which are governed by the legislative framework of Law 2251/1994 (as it applies today) and the amendments referred to in PD 131/2003 (Government Gazette A’ 116/16.05.2003).

5.2. The Visitor/User/Customer has the right to conclude a valid contract through the online store, only if he is legally competent and is not in legal aid regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. The Company reserves the right to claim a refund from the supervisor or legal agent/representative of any orders placed by legally incompetent persons.

5.3. In order to place an order in the online store www.xm-printing.gr, the Visitor/User/Customer is required to fill in the special form with the necessary information for the conclusion of the contract, as well as to accept the terms of the contract and the present conditions of use, as well as the collection of personal data, where required.

Next to each product available for purchase on the online store page, where its characteristics are listed in detail, there is the option to add to the cart.

When the Visitor/User/Customer completes the process of adding products, he selects his basket and then the “complete order” option. Then, the Visitor/User/Customer should provide all the details regarding the order, such as billing details and address, shipping details and address, if it is different from the billing one, shipping method (Courier or Pickup from the store ), Payment method (Cash on delivery, Credit card, PayPal, Deposit to a bank account), as well as any comments and remarks related to the order. In order to complete the order, the Visitor/User/Customer will be asked to accept the terms of use and personal data protection, which the Company suggests to have read before completing the order.

By sending the order form, the Visitor/User/Customer receives an electronic copy of the order to the electronic address (e-mail) he/she has indicated when registering his/her order, which includes a detailed description of the goods of the order and a unique code , with which he will be able to monitor the progress and evolution of his order.

5.4. In the event that there is any pending order, the Company will contact the Visitor/User/Customer, using the information he/she has provided.

In the event that the Visitor/User/Customer does not receive a relevant order confirmation e-mail or telephone notification, it is their obligation to inform the Company without delay, as there may be a problem with the contact information they have provided. The Company bears no responsibility in the event that the Visitor/User/Customer has entered his contact information incorrectly, as a result of which it is not possible to communicate with him.

5.4. The Company has the following payment methods: cash on delivery and by card (Visa or Mastercard type), as well as bank deposit to the bank account held at Piraeus Bank with IBAN: GR0501722160005216103280169 (beneficiary name: Christoulakis Emmanouil).

In the case of cash on delivery, the customer will be charged a fee of €2.00 Euro (24% VAT included).

5.5. After the completion of the order, the Company executes the order within 10 working days, maximum, and then sends it to the Visitor/User/Customer. It is recalled that the Company as a seller is liable for real defects and lack of agreed properties, in accordance with article 5 of Law 2251/1994 and articles 534 et seq. of the Civil Code.

6. Withdrawal and return of products

6.1. The Visitor/User/Customer has the right to return the whole order or part of it, without being obliged to inform the Company of the reason why he wishes to return the products within a period of 14 calendar days from the date he received them. The exercise of the right of withdrawal takes place by sending the Company a clear statement of intent of the Visitor/User/Customer to the email address: advthermi@gmail.com. After receiving the withdrawal statement, the Company sends the Visitor/User/Customer confirmation of its receipt by e-mail.

In the case of exercising this right of withdrawal, the Visitor/User/Customer bears the direct cost of returning the products, which concerns the transport costs.

6.2. The above right of withdrawal is not granted in the case of the supply of clearly personalized products, in accordance with the express order and specifications provided to the Company by the Visitor/User/Customer, as indicative and not restrictive in the case that the latter has ordered specific printing on the sold product.

6.3. In case of withdrawal, the Visitor/User/Customer is obliged to send the product as soon as possible, without undue delay and in any case within 14 calendar days from the day on which he notified the Company of his decision to withdraw from the contract. Also, he is obliged to return the products in the perfect condition in which he received them, i.e. without their packaging having been tampered with and confirming that the product’s special markings have not been removed. In addition, you must include the retail receipt received with the product. The return will only be accepted by shipping with a transport company (courier) and only after the approval of the company.

6.4. In case of withdrawal and return of the products by the Visitor/User/Customer, the refund of the money paid for their purchase will be completed within 5 working days from the return of the products to the Company, and in any case, within 14 calendar days from the date on which the Company was informed of its decision to withdraw from the contract. The refund will be made with the same means of payment that the Visitor/User/Customer used for the original transaction.

In the event that the reason for the return concerns an error by the Company, the latter undertakes to send again with a transport Company to the address specified by the Visitor/User/Customer for the receipt of the order at its own expense.

6.5. In case of return of the products by the Visitor/User/Customer, the address to which the products to be returned must be sent is: Tavaki Street, number 24, Postal Code 57001, Thermi Thessaloniki.

7. Intellectual Property Rights

7.1. All the content of the online store, including distinctive titles, marks, images, graphics, photographs, designs, texts, etc. are the intellectual property of the Company and are protected according to the relevant provisions of Greek law, European law and international conventions.

7.2. Any copying, transfer or creation of a derivative work based on the content contained in the online store is expressly prohibited, as well as any misleading of the public about the real owner and provider of the online store. Reproducing, republishing, uploading, announcing, disseminating or transmitting or any other use of the content of the online store in any way or medium for commercial or other purposes is permitted only with the prior written consent of the Company.

7.3. The names, images, logos and distinguishing features listed and describing the online store www.xm-printing.gr or the products or services of the Company are assets of the Company, protected by the relevant laws on trademarks and industrial and intellectual property . Their use in the online store does not under any circumstances grant a license or right to use them by third parties.

7.4. Total or partial copying, distribution, transfer, processing, storage, reproduction, republishing, modification and any related action without the prior written consent of the Company is expressly prohibited. Otherwise, the above actions will be considered to be an infringement of the intellectual/industrial property rights of the Company, which reserves the right to claim any positive and consequential damage caused to it, in accordance with the provisions of current legislation.

8. User Responsibility

8.1. The Visitor/User/Customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and commercial ethics.

8.2. The Visitor/User/Customer is obliged not to use the online store with the trademark to: 1. send, publish, send by e-mail or transmit in other ways any content that is illegal for any reason, causes illegal offense and damage to Business or to any third party or offends the confidentiality or privacy of any person’s information, 2. sending, publishing, sending by e-mail or transmitting in other ways any content that causes offense to users’ morals, social values, minors, etc., 3 . post, post, e-mail or otherwise transmit any content that users do not have a right to transmit under the law or applicable agreements (such as inside information, proprietary and confidential information obtained or disclosed as part employment relationships or covered in confidentiality agreements), 4. send, post, dispatch or by e-mail or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any third party of any kind, 5. send, post, e-mail or otherwise transmit any material that contains software viruses or any other codes, files or programs designed to interrupt, damage, destroy or impair the operation of any computer software or hardware, 6. intentional or unintentional violation of applicable law or of the provisions, 7. harassing third parties in any way, 8. collecting or storing personal data about other users.

9. Περιορισμός ευθύνης της Επιχείρησης

9.1. Η Επιχείρηση θέτει προς πώληση τα προϊόντα του Ηλεκτρονικού Καταστήματος σύμφωνα με τους παρόντες όρους χρήσης και την ισχύουσα νομοθεσία. Η Επιχείρηση δεν ευθύνεται για τυχόν βλάβες ή ζημίες που τυχόν προκληθούν στους πελάτες ή/και χρήστες του Ηλεκτρονικού Καταστήματος, πέραν της υποχρέωσης επιστροφής, διόρθωσης (εφόσον αυτή είναι δυνατή) ή αντικατάστασης προϊόντων σύμφωνα τα οριζόμενα στους παρόντες όρους χρήσης.

9.2. Η Επιχείρηση δεν ευθύνεται για οποιασδήποτε μορφής ζημία (θετική, ειδική ή αποθετική, η οποία ενδεικτικά και όχι περιοριστικά, διαζευκτικά ή/και σωρευτικά συνίσταται σε απώλεια κερδών, δεδομένων, διαφυγόντα κέρδη, χρηματική ικανοποίηση κλπ) υποστεί ο Επισκέπτης/Χρήστης/Πελάτης του Ηλεκτρονικού Καταστήματος ή τρίτος, από αιτία που έχει σχέση με τη λειτουργία ή τη χρήση των υπηρεσιών, σελίδων, υπηρεσιών, επιλογών και περιεχομένων αυτού ή/και με την αδυναμία παροχής υπηρεσιών ή/και πληροφοριών που διατίθενται από αυτό ή/και με τυχόν μη επιτρεπόμενες παρεμβάσεις τρίτων σε προϊόντα ή/και υπηρεσίες ή/και πληροφορίες που διατίθενται μέσω αυτού. Στις παραπάνω αιτίες συμπεριλαμβάνονται ενδεχόμενα σφάλματα ή παραλείψεις κατά την ηλεκτρονική καταχώριση των παρεχομένων πληροφοριών (τιμές, χαρακτηριστικά προϊόντων κλπ), καθώς και σφάλματα, παραλείψεις ή τεχνικοί λόγοι οποιασδήποτε φύσεως, που επηρεάζουν ή αναστέλλουν για εύλογο χρονικό διάστημα τη λειτουργία του Ηλεκτρονικού Καταστήματος ή/και των υπηρεσιών του.

9.3. Η Επιχείρηση δεν φέρει καμία ευθύνη, σε περιπτώσεις πλημμελούς λειτουργίας του Ηλεκτρονικού Καταστήματος ή εν γένει αδυναμίας ή πλημμελούς παροχής των υπηρεσιών της εξαιτίας τυχαίων γεγονότων ή λόγων ανωτέρας βίας ή λόγων που προκαλούνται από υπαιτιότητα άλλων φορέων.

9.4. Η Επιχείρηση λαμβάνει όλα τα κατάλληλα μέτρα προκειμένου η πρόσβαση στο Ηλεκτρονικό Κατάστημα και στις υπηρεσίες του να είναι, κατά το δυνατόν, συνεχής και αδιάλειπτη. Ωστόσο, επιφυλάσσεται του εύλογου δικαιώματός της να διακόπτει την λειτουργία του Ηλεκτρονικού Καταστήματος ή/και των επιμέρους υπηρεσιών για την εκτέλεση εργασιών συντήρησης του συστήματος χωρίς προηγούμενη σχετική ειδοποίηση του χρήστη.

9.5. Ο Επισκέπτης/ Χρήστης/ Πελάτης δηλώνει ρητά και ανεπιφύλακτα ότι δεν θα ζητήσει την εκτέλεση παραγγελίας με την αποστολή προς εκτύπωση σε προϊόντα της επιχείρησης, υλικού που θα μπορούσε να θεσμοθετήσει οποιασδήποτε φύσης ευθύνη (αστική ή ποινική) της Επιχείρησης, σύμφωνα με το ισχύον και εφαρμοστέο δίκαιο ή/και υλικού που προσβάλλει τα πνευματικά δικαιώματα ή άλλα δικαιώματα πνευματικής ιδιοκτησίας ή/και σήματος, χωρίς την άδεια του ή του/των πνευματικού/ων δημιουργού/ων ή του/των δικαιούχου/ων του σήματος. Με την αποστολή της παραγγελίας του και την αποδοχή των παρόντων όρων, ο Επισκέπτης/ Χρήστης/ Πελάτης δηλώνει ρητά και ανεπιφύλακτα, ότι το περιεχόμενο του οποίου παραγγέλλει την εκτύπωση σε προϊόντα της Επιχείρησης, δεν παραβιάζει δικαιώματα τρίτων (όπως ενδεικτικά και όχι περιοριστικά, δικαιώματα πνευματικής ιδιοκτησίας, εμπορικά σήματα ή προσωπικότητας), ότι ο ίδιος είναι ο δικαιούχος των δικαιωμάτων πνευματικής ιδιοκτησίας ή/και του εμπορικού σήματος του υλικού που αποστέλλει προς εκτύπωση στα προϊόντα, καθώς και ότι αναλαμβάνει πλήρως την τυχόν ευθύνη για την ικανοποίηση αξιώσεων και δικαιωμάτων τυχόν θιγέντων τρίτων, χωρίς να δικαιούται να στραφεί εναντίον της Επιχείρησης.

Σε περίπτωση, που εξαιτίας της παραβίασης των ανωτέρω εκ μέρους του Επισκέπτη/ Χρήστη/ Πελάτη, οποιοσδήποτε τρίτος στραφεί κατά της Επιχείρησης, η οποία βάσει των ανωτέρω, δεν φέρει οποιαδήποτε ευθύνη για την παραβίαση τυχόν δικαιωμάτων αυτού καθώς αποκλειστικά υπεύθυνος είναι ο εκάστοτε Επισκέπτης/ Χρήστης/ Πελάτης, η τελευταία διατηρεί το δικαίωμα αναζήτησης της αποκατάστασης τυχόν ζημίας της (οποιασδήποτε φύσεως, περιουσιακής ή μη) από τον Επισκέπτη/ Χρήστη/ Πελάτη.

10. Links to other websites

10.1. The website of the online store www.xm-printing.gr, in order to facilitate and serve its users/visitors, can provide, among other things, a connection through “links” hyperlinks or advertising banners, with websites and websites of third parties, for the content, the personal data protection policy, the security policy, the completeness and quality of the services provided, or the terms of use, the Company cannot guarantee, nor is it responsible. Connecting to these websites and websites is the sole responsibility of each user/visitor. The aforementioned third parties, providers of the said websites and web pages, have full (civil and criminal) responsibility for the security, legality and validity of the content of their websites and web pages, excluding any liability of the Company, as indicative responsibility for intellectual property rights or any right of a third party. Consequently, users/visitors are required to contact the above third-party providers directly, for anything arising from visiting or using their websites and web pages. For any problem that may arise when visiting the websites in question, the administrator/owner of this website is solely responsible.

10.2. Despite the fact that the users/visitors of this website accept that the Company is neither obliged nor able to check the security and content of both websites and third-party services to which it provides access, it is nevertheless entitled at any time to remove , to modify or interrupt any third-party service or link to third-party websites and websites, if in its judgment the law or these Terms are threatened or violated.

11. Protection of Personal Data

11.1. The Company created this website with the sole purpose of serving its customers. In order to provide you with the best service, the Visitor/User/Customer must provide the Company with specific information related to the processing of their order and which is kept by the Company.

11.2. This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from the website www.xm-printing.gr, the use of this data by the Company and the terms and conditions of use of this website . This Privacy Statement refers exclusively to the personal data that the Visitor/User/Customer provides to the Company during the orders placed on this website.

11.3. The information voluntarily provided by the users of the mentioned website is used by the Company, in order for the users of the online store to have direct and meaningful communication with the store, to be provided with answers to specific questions they ask and finally to be served and executed their orders. The Company does not distribute to any other organization or partner that is not connected to the Company the e-mail addresses or any other information concerning its users and customers. Under no circumstances does the Company receive information about its visitors from third parties.

11.4. The Company only collects the following information about users: (1) information that the Visitor/User/Customer gives it when registering as a customer and (2) information that the Visitor/User/Customer gives it in order to execute the order from the online store,

11.5. When filling out any order form on the website of the online store, the Visitor/User/Customer is asked for their name, address, postal code of their area, city, contact numbers (landline and mobile), email address (e -mail), the payment method for the order, as well as possibly the credit card details in case this payment method is selected. In addition, more specific information may be requested, such as shipping and delivery details of an order, billing information or details about an offer you have requested. The Company makes use of the information provided by the Visitor/User/Customer during the electronic submission of the form, in order to contact him regarding (i) the delivery of the order to his premises, (ii) for confirmation and identification of customer in every necessary case, (iii) for new or alternative products offered by the online store.

11.6. The details of the Visitor/User/Customer, in accordance with the principle of legal processing, are stored for as long as is necessary to fulfill the objectives for which they were collected. The criteria used are the need to comply with any legal requirement, the principle of data minimization and the need for rational management. It is necessary to store the data for at least as long as the fulfillment of contractual and legal obligations requires. We use strong encryption when transmitting the information you give us.

11.7. The Visitor/User/Customer may request to receive an extracted file of the personal data that the Company maintains. It may request that the personal data held by the Company be deleted. This does not include data that the Business is required to keep for administrative, legal or security reasons. The Visitor/User/Customer can connect to the Company’s website with its codes, view or modify the data he has created and kept in his own account.

Briefly, the rights of the Visitor/User/Customer are the following:

• Withdrawal of consent

• Access request

• Correction of personal data

• Delete personal data

• Limiting the processing of personal data

• Request regarding automated decision-making and profiling

11.8. In the event of a breach, data on the breach is collected and handed over to the relevant authorities. The violation is stopped by technical means and all facilities are provided to the competent authorities according to the Law to investigate incidents of violation

11.9. In case it is required by the current institutional framework or by police authorities or there is an official decision of a court or an independent authority, the Company may be obliged to share personal data concerning website visitors.

For any matter related to matters of regulation, the Visitor/User/Customer can contact the online address www.xm-printing.gr.

12. Cookies

The Company has the possibility to use cookies as part of the facilitation, but also of the operation of the services through the website of the online store. Cookies are small files (text files), which are sent and stored on the user’s computer, allowing websites such as www.xm-printing.gr to function smoothly and without technical anomalies, to collect multiple user options, to recognize frequent users, to facilitate their access to it, as well as to collect data to improve the content of the website. Cookies do not cause damage to users’ computers or to the files stored on them. The Company uses cookies to provide information and to process orders, while each time the Visitor/User/Customer exits the site, they are automatically deleted.

13. Security of Transactions

The Company is committed to ensuring the security and integrity of the data it collects about the users of its website. The procedures followed and adopted by the Company protect user data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction.

14. Applicable Law and Jurisdiction of Courts

14.1. All issues related to the use of the website www.xm-printing.gr, as well as the sales contracts concluded through it, will be governed and resolved based on Greek Law.

14.2. For any dispute arising between the Visitor/User/Customer and the Company regarding the use of the online store website and the sales contracts concluded through it, the Courts of Thessaloniki will be exclusively competent.

14.3. For any dispute arising from the concluded contract for the electronic sale of products, there is the possibility of an alternative resolution, as long as the customer/consumer makes use of the registered AED entities in the Registry, in accordance with the Code of Consumer Ethics (Ministerial Decision No. 31619 oc./2017, Official Gazette 969/B/22-3-2017 and article 20 paragraph 2 of Directive 2013/11/EU). In addition, the consumer may contact the European Union Online Dispute Resolution Platform at https://webgate.ec.europa.eu/odr/ and submit a complaint. Subsequently, the HED platform will notify the Company about the complaint. If the Business agrees to use the ADR platform process, the dispute resolution body that will handle the case must be agreed. Within 30 days of submitting the complaint, the two parties (the Business and the Visitor/User/Customer) must reach an agreement regarding the dispute resolution body that will handle the case. Once the ADR body agreed to by the parties involved agrees to mediate the dispute brought before it, a period of 90 days begins for the implementation of the mediation and resolution of the dispute.

15. Other terms

15.1. Any provision of the above conditions that becomes contrary to the law or considered invalid by a court decision, automatically ceases to be valid and is removed from this, without in any way affecting the validity of the other conditions, which are still valid.

15.2. Any concession, granting of a deadline or non-application of one or more of these Terms on the part of the Company does not in any way constitute and cannot be interpreted as a waiver, temporary or final, partial or total, of any right or claim arising from them or by the law.

15.3. Each user/visitor uses this website at their own risk, and its content can in no way be considered to provide advice or direct or indirect advice to users/visitors to take any action.

16. Acceptance of the Privacy Protection Procedures applied by e-shop.gr

Every Visitor/User/Customer who enters this website accepts and consents to this Privacy Statement, as well as to all the terms and conditions of use of the website that have been announced through it.